Sprint, Comcast, Charter, Time Warner, Cox, Earth link, Optimum With the leading MSO and Telco providers in the US, including ATT, Verizon, * Worked as Acting Supervisor Customer Support & Sales for campaign dealing

* Responsible for highly efficient customer services & Sales for the business and Responsible for below in a 24/7 Sales and Marketing environment which includes sales for all Major telecom providers of USA along with recruitmet and customer services * Ensured less than 5% reported error in the tenure. * Highest Retention Rate in the history of company in any project(96%). * Awarded as most successful Manager of the company in 2015. * Maintained Highest Retention Rate in the history of company in any project. * 300% Increase in company’s revenue by ensuring optimum human efficiency. * Decreased order cycle time by 12 hours resulting 85% growth in volumes. * Improved inventory location accuracy from 68% to 98% through inbound calls * Reorganized staffing models to successfully decrease associate turnover by 37% * Establishes and manages annual operational plans and expense budgets that * Generates measurable report cards to provide fact-based metrics and closed-loopĬommunications that will aid in delivering to customer expectations * Runs Human Resources department to ensure best talent is being hired. * Maintains a high level of understanding with regard to the client and their industry * Undertook Marketing Planning - Product pricing, promotion, positioning.

Metrics as defined by Prime Communications. * Monitored programs and procedures to ensure customer satisfaction and other key * Owned overall responsibility for the client relationship, including all of the following:īui lds collaborative, client-focused relationships, internally & externally at all levels Successful organization focused on customer satisfaction * Lead the central operations in accordance with the Company’s Core Values to build a Was responsible to innitiate the project of Capacity Building for Largest US Telecom Retailer’s B2C & B2B offshore operations, including IT helpdesk, Social Medial & Digital Marketing, Supply Chain, Procurement, Treasury, Loss prevention, Returns, Commissions, Sales Audits, Human Resource Management, Returns Management and Leasing.

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